Refund policy


Right of withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason.
The cancellation period is thirty days from the day on which you or a third party designated by you, who is not the carrier, take possession of the goods.

To exercise your right of cancellation, you must us (Thiele, Kronprinzenstraße 108, 40217 Düsseldorf, Germany,, telephone: 01718855664)
by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.
You can use the attached sample revocation form for this, but it is not mandatory.
To comply with the cancellation period, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you withdraw from this contract, we will owe you all payments we have received from you, including delivery costs
(with the exception of the additional costs that result from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), to be repaid immediately and at the latest within fourteen days from the day on which the notification of We have received your revocation of this contract.
For this refund, we use the same means of payment that you used in the original transaction, unless
something else was expressly agreed with you; under no circumstances will you be charged for this repayment.
We can refuse the repayment until we have received the goods back or until you have provided proof that you have sent the goods back,
whichever is earlier.

You have the goods immediately and in any event not later than fourteen days from the day on which you inform us of the cancellation of this contract,
return or hand over to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to an examination of the condition,
Characteristics and functioning of the goods is not due to the necessary handling of them.

Sample cancellation form

(If you want to revoke the contract, please fill out this form and send it back.)

- To Thiele, Kronprinzenstraße 108, 40217 Düsseldorf, Germany,

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following
goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)(s )

Address of the consumer(s)

Signature of the consumer(s) (only if notification is on paper)


(*) Strike out what is not applicable.

Different return shipping cost regulation for Germany
We bear the direct costs of returning the goods if the return takes place within Germany.